How to Unpair a Device From an Asset

In Connect Intelligent Cloud, you may need to unpair a device from an asset for various operational reasons. Follow the steps below to unpair your device.

Step 1: Navigate to the Explore Page

• Use the main menu to navigate to the "Explore" page.

Step 2: Search for Your Asset

• Find the asset by scrolling through the asset list or using the search bar.

Step 3: Open the Asset Details Page

• Once the asset is located from the Explore page, click on the asset's name or "DETAILS."

4. Unpair the Device

• Select the 'Manage Asset' tab.
• Choose 'UNPAIR DEVICE' and confirm the action in the pop-up window that appears.

💡 Note: Unpairing a device is a significant action that can affect data collection and asset monitoring. Ensure that this step is part of your planned asset management activities. If you require assistance or have questions about the unpairing process, our support team is here to help.